Terms, Conditions and Privacy

Terms and Conditions and Privacy


Payment and Shipping Process and Policy - Customers

Order Fulfillment


  • Orders will be packed the same day the order is received and posted within 2 working days.

Shipping rates:


  • Shipping is $10 Australia-wide for a small parcel up to 5kg. Further weights and parcel sizes will be charged according to Australia Post regular rates.
  • International shipping is available! You will be charged shipping based on the weight of your order.


Kind Regards,


The Team at Crystal Cove Australia


Legal Disclaimer

The information provided by Crystal Cove Australia is based on a combination of research and personal experience. This information is intended for educational purposes only, and should never be used as a substitute for conventional medical or psychological treatment. Crystal is a complimentary therapy and results will vary depending on the individual. We provide information on the possible metaphysical energies of crystals and minerals and do NOT assume any responsibility for how this information is used. Please always consult with your health or medical professional if you have health concerns.

Please note that Crystal Cove Australia is registered to Rachel Antoniette Sirr ABN 44469484512 as such this may appear on your credit card statement depending upon your banking set up.


All images and text found on the site are the copyright of Crystal Cove Australia. If you would like to use or copy any content on the site please contact us first.

Privacy Statement


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at crystalcoveaustralia@gmail.com


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all accepted industry standards.


We use a range of cookies to store information about your session visit to help us understand what products you like or to help you remember what you looked at last time. You can opt out of cookies through your browser settings


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at crystalcoveaustralia@gmail.com